True Society is one of the fastest-growing bridal retail brands in Australia, made up of a global collective of stores offering brides the ultimate wedding dress shopping experience. With locations in Australia, the United States and Europe, we help brides celebrate their own personal style and find the dress of their dreams.  True Society stores exclusively offer internationally sought-after designer brands Essense of Australia, Stella York, All Who Wander, Martina Liana and Martine Liana Luxe.  

True Society in Sydney is our third store in Australia. The new store exudes an elevated, urban chic vibe and provides a stunning stage for showcasing our breathtaking designer wedding dresses.  True Society is THE destination for transforming dress dreams into the most amazing reality, and we are looking for career-minded retail professionals (our True Crew!) who are passionate about fashion, sales and bridal. 

The Role 

The Bridal Store Concierge is often the first point of contact when a bride visits the store and helps deliver the True Society bridal experience from the minute a bride walks in the door. This front desk position will greet guests and provide premier hospitality while also helping to support bridal appointments by scheduling, fitting room set-up and being willing to jump in whenever needed. In addition, the Concierge will assist in operational tasks from time to time such as gown prep, physical inventory, store merchandising and event support. 

Your Tasks 

• Provide initial reception to all incoming customers both in person and via telephone, creating a welcoming and supportive atmosphere for all guests and callers. 

• Assist in creating and managing appointments, completing sales, and receiving payments. 

• Prep dresses for customer pick up to include steaming and packaging 

• Clear fitting rooms, put away gowns, and pull gowns as needed to support ongoing appointments. 

• Maintain high level of store standards by maintaining a clean and well-organized store. 

• Exhibit a professional attitude and provide exceptional customer service to all customers based on company standards. 

• Participate and assist with organizing in-store events, bridal fairs, and promotions. 

• Represent the store and the designer labels we sell in a professional and consultative manner. 

Your Profile 

• Secondary Education Certification (completion of 12th grade) or equivalent is required. 

• 1-2 years prior retail sales or other service-related experience required in a fast paced and customer focused environment. 

• Excellent written and verbal communication skills, both professional and friendly 

• Ability to build relationships with customers, and solve problems quickly and efficiently 

• Develop strong product knowledge for the industry as well as trends 

• Physical ability to move throughout the store, lift and move up to 12 kg., kneel, stand and work on feet most of the time. 

• Ability to work 1 to 3 non-peak days (Tuesday through Friday) and weekends, Saturday and Sunday. 

• Detail oriented with a key sense of fashion and bridal fashion 

• Pleasant demeanor and patient attitude 

• Maintain a fashion forward and professional appearance at all times 

• Excellent organisational skills with the ability to self-manage working effectively to a deadline 

• Be a team player with a strong work ethic and the ability to multitask 

• Ability to adapt to change in an ever-growing, fast-paced environment 

What does it mean to be part of the True Crew?   

• A Warm Welcome. The True Crew is the heart and soul of the True Society experience.  They are passion-led and go above and beyond to support one another and to ensure every bride feels all the love the moment they walk through the doors.    

• All the Dresses!  You'll be surrounded by rack after rack of aisle-worthy styles from international, award-winning wedding dress designers, giving you the ability to help each bride find the dress of their dreams.    

• Expert Training.  Our robust onboarding and on-going training provides our team with everything they need to know about the gowns and how to serve brides. We invest in the success of each member of the True Crew.  

• Exceptional Experience. We are focused on providing an exceptional experience to our brides, and we provide the same thoughtful experience to each of our team members.   We provide a competitive salary, and ample opportunity for exceptional team members to grow with us as we continue to expand.  

How to Apply 

If you have the skills and drive to help us further our growth, follow the prompts to submit a cover letter and resume.